Refund policy
Please be aware when placing your order
All products are final sale
What is a mystery box / blind box?
"Mystery box" or "blind box" means that a customer cannot identify which exact product of the collection that they purchase before opening it. A regular edition product may be replaced by a secret edition product within a collection or set.
We cannot guarantee that you will receive a secret edition product: The number of products in a collection varies, and obtaining a hidden or secret product is random.
We cannot guarantee that you will receive a specific product: The products you receive are random. We cannot determine in advance which one you will receive. This includes replacement products.
Returns / Replacements
Customer service is only available for orders placed through Liz Halston's direct sales channels. For orders purchased through a distributor please reach to the original distributor for support.
We have a 15-day return / replacement policy, which means you have 15 days after receiving your item to request a return.
Returns or exchanges are not available for personal reasons such as "disliking" or "not wanting" the product.
To start a return, you can contact us at support@lizhalston.com. Our team will provide you with assistance and instructions for the return process.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@lizhalston.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you purchased a set and received a duplicate product we will issue a replacement and take back the duplicate product if the duplicate product and its original packaging are in good condition.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lizhalston.com.